Calling 9-1-1

When to Call 9-1-1
To request an ambulance for illness or injury…
To report an accident…
To report a fire or smoke…
To report a chemical spill…
To report wires down…
To report any crime…
To report suspicious activity…
To report a reckless or possible drunk driver…
To request assistance at any time from Police, Fire, or Emergency Medical personnel…

Remain Calm
When you call 9-1-1, use a clear, calm, voice. Don't rush your information.
State what the problem is & what help is needed.
While the dispatcher is gathering your information, another dispatcher may already be calling the first responders.

Be Prepared
address_sign.jpgAddress Sign
Post your address & phone number by the phone for emergencies. Post your address at the end of your driveway. To order a green address sign contact Northern Lumber or Home Depot.

When Calling From a Cell Phone
State your address and/or landmarks, phone number, and what is being reported.

Typical Questions
The dispatcher will ask key questions to ensure the right help is sent. Typical questions might include:

What is the address/location of the emergency?
What is the phone number?
What type of emergency is this?

Questions in Case of Fire:
What is the location of the fire?
What is burning?
Are people trapped or hurt?
Where is the caller calling from?

Handling Medical Emergencies
All dispatchers are Emergency Medical Dispatchers! They will stay on the line with the caller and help while the caller is waiting for medical emergency help to arrive.
Dispatchers will ask you what the injury or illness is, if the person is conscious, and what their age is?

Dispatchers can give instructions to those administering CPR, treating minor injuries etc.

Reporting a Traffic Accident
The caller should stop near, but not at the crash site and pull as far off the road as possible before calling.
Tell the dispatcher how many vehicles are involved, the make and the color.
If there are any injuries.
What are the crossroads or landmarks nearest to the accident scene?

Witnessing a Crime
Get as much information as possible.
Include a description of the suspect and license plate number.
Don't investigate on your own!

The more information you can give the dispatcher, the easier it is for him/her to prepare the first-responder who is traveling to the scene.

This page last updated on 6/25/2014.